whisperer off almost 1 month

seems that whisperer didnt collect data for almost one month!!, this is due to battery? we are in winter but it’s installed on a sunny place!! and app did no send alerts when this happens!!?

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-02-17 01:56:23 UTC

Hi Jose,


It is the battey issue. Could you please place the sensor under the sunlight for another 2-3 days to charge it up and see if it works?


Thanks,

Wency

Netro Support

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3
Jose Lao
 2022-04-24 17:09:16 UTC  
whisperer is now not working, no data in app and pressing button only appears red light color
19
Wency Pan
 2022-04-25 05:35:17 UTC  
Hi Jose,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks,
Wency
Netro Support