Whisperer

23
Michael Sheahan
 Updated at 2021-04-19 21:19:54 UTC
Topic: Troubleshooting
Purchased in Nov of 2020 and stored until recently in basement.  When I went to put it for the season the battery was dead.  I understand it needs to be charged which I did for two days.  When I turn it on, I get solid white, then green and then red.  I also noticed it’s missing from my sensor list in the app. Like it has been deleted.   If I click edit button. Nothing happens.  Can you please help?  Thank you. 
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Netro Inc
Updated at 2021-04-21 05:14:14 UTC
Dear Michael,

Please reset yout sensor an here is procedures for reset sensor to HOST Mode:

You will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If the sensor is already on, turn it off first by pressing the power button once. 2. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from white 3. Press the button to turn on the sensor. Turn the sensor off quickly (in 1.5 seconds) before the LED light changes its color from yellow 4. Press the button again to turn on the sensor. The LED should start to blink in white color. Here is a demo video: https://youtu.be/Vl-VlTkcaJE


For more information, please refer to FAQ https://www.netrohome.com/shop/help_center?category=faq&serial=WHISPERER

Thanks
Regards, 
Netro Support