Dear customer,

We can help you reset the moisture level from the server side. Could you please send us email to support@netrohome.com with your Netro account registered email and the zone you mentioned.

Thanks
Regards, 
Netro Support

Hi Barry, 

If you want to delete all zones and clear all the past watering activities, you can do a factory reset.

1.Power off the device(unplug the power adapter)

2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password

Thanks,

Netro Support

Hi Addiel,

We have removed the sensor for your in the drop down menu.

Thanks,

Netro Support

Hi Jannies,

Netro will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.

Thanks,

Netro Support

Dear customer,

We have received your email and we will help you solve this issue.

Thanks,

Netro Support

Hi Steven,

Our sever side gets and updates weather information every early morning at 4 am. We checked the rain data on Darksky and you are right it's expected to rain less than your threshold. Previously Netro has not updated the weather information and now we have updated it for you now. 

Netro will re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.

You can also raise your rain threshold. Please let us know if you have any further questions.

Thanks,

Netro Support