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Wency Pan


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whisperer off almost 1 month

19
Wency Pan
更新时间 2022-02-17 01:56:23 UTC

Hi Jose,


It is the battey issue. Could you please place the sensor under the sunlight for another 2-3 days to charge it up and see if it works?


Thanks,

Wency

Netro Support

Netro Whisperer Nuevo 2 dias y no enciende…

19
Wency Pan
更新时间 2022-02-17 01:39:06 UTC

Dear Quim,


The red flash means the unit has less than 10% power. The winter sunlight may not be very strong. 


Could you please place the sensor under the sunlight for another 2-3 days to charge it up? Also, Do you have an incandescent lamp at home? If so, you can try to put the sensor under the incandescent lamp for 24-48 hours and it may come back to work.


Thanks,

Wency

Netro Support


Netro Pixie shows only dollar, not euro.

19
Wency Pan
更新时间 2022-02-16 00:40:02 UTC

Hi Vieri,


Thanks for your suggestion and I will forward it to our R&D.


Thanks,

Wency

Netro Support

Whisper temperature and solar data availability to ITTT

19
Wency Pan
更新时间 2022-02-14 01:32:59 UTC

Hi August,


I will forward your request to our R&D. Netro also supports IFTTT and you can find more information about IFTTT here: https://www.netrohome.com/shop/user_guides/6

Thanks,

Wency

Netro Support

Adding a Whisperer to more than one zone

19
Wency Pan
更新时间 2022-02-09 01:11:17 UTC

Dear customer,


Netro allows one sensor to monitor up to 3 zones and you need to make sure the zones have similar environmental conditions. Please go to Settings->Sensors, select a sensor, go to Zones and select the zones you would like to monitor.


Thanks,

Netro Support

I can’t seem to be able to reschedule my program

19
Wency Pan
更新时间 2022-02-08 05:02:45 UTC

Dear customer,


Your device is in ilde mode so it cannot reschedule now. please go to the home page, toggle the "enabled" button to enable your device.


Thanks,

Netro Support

19
Wency Pan
更新时间 2022-02-08 02:34:57 UTC

Hi Marcos,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Viento

19
Wency Pan
更新时间 2022-01-28 02:19:06 UTC

Hi Helidoro,


The defalut unit is Mps. If you want to use Km/h, the unit can be set to km/h in settings->account->unit->SI-w. 


Thanks,

Netro Support

Issue: Weather underground station is

19
Wency Pan
更新时间 2022-01-27 01:06:19 UTC

Hi Wessam,

Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Could you please send your station Id to support@netrohome.com and we can set it for you from our server side.

Thanks,

Wency

Netro Support

Programación

19
Wency Pan
更新时间 2022-01-24 01:51:38 UTC

Hi Helidoro,


Do you see the loading icon if you start manual run from the Home page? Could you please send us the screenshot of the loading icon to support@netrohome.com? 


Thanks,

Netro Support

Pixie smart timer battery not charging

19
Wency Pan
更新时间 2022-01-24 01:46:11 UTC
Dear Becky,

Could you please send your current shipping info to our support email? We will email you a return shipping label take back the unit, check and repair for you.
 
Thanks
Wency,
Netro Support
 

App Crashes on login iOS 15.1.1

19
Wency Pan
更新时间 2022-01-18 00:39:13 UTC
Hi Jamie,


We have fixed this issue now.


Thanks,

Netro Support

App Crashes on login iOS 15.1.1

19
Wency Pan
更新时间 2022-01-17 08:24:53 UTC

Hi Jamie,


We have fixed this issue and could you please login your account to see if it works now?


Thanks,

Netro Support

App Crashes on login iOS 15.1.1

19
Wency Pan
更新时间 2022-01-17 06:43:18 UTC

Hi Jamie,


Our R&D are looking into this issue and we will get back to you soon.


Thanks,

Netro Support

Sensor sending wrong data

19
Wency Pan
更新时间 2022-01-17 06:42:17 UTC

Hi Mick,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks, 
Netro Support

App Crashes on login iOS 15.1.1

19
Wency Pan
更新时间 2022-01-13 02:48:36 UTC

 Hi Jamie,


Could you try to uninstall the Netro app and reinstall to see if it helps?


Thanks,

Netro Support

No wifi connection

19
Wency Pan
更新时间 2022-01-13 02:46:29 UTC

Dear customer,


You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be accessible when you join the Beta tester program on Google play. We will also launch the official 3.0.1 this week and you should be able to use it as a regular user too.


Thanks,

Netro Support

Netro is watering at 25F because it is misinterpreted weather

19
Wency Pan
更新时间 2022-01-12 05:44:41 UTC

Hi Ben,


Netro sever side gets/updates weather information every early morning at 4 am. If the default weather provider doesn't work for you, you could try other weather source in settings->controller->weather provider. Please let us know if it works.


Thanks,

Netro Support

What is the expected format for entering weather underground? weather id?

19
Wency Pan
更新时间 2022-01-11 08:22:32 UTC

Hi August,


Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.


Thanks,

Netro Support

i have problem with netro sprite 6

19
Wency Pan
更新时间 2022-01-07 07:16:16 UTC

Hi Nguyễn,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support