Dear customer,

Could you please let us know how long the red light lasts? Also, could you send us the video to support@netrohome.com? This can help us solve your problem more quickly.

Thanks，

Netro Support

Hi Robert,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support