Hello,

Try deleting the existing WiFi connection and re-establishing a new WiFi connection. You can do this by following the steps to reset your WiFi. It will involve going to the Netro box and using a paper clip to reset,

Hi there, we are so sorry for the frustration! Rest assured, your app has not been intentionally disabled. When a Netro controller drops offline during a Wi-Fi change, the app temporarily disables control buttons to protect your system until connection is restored. Try establishing a new Wi-Fi connections first. If it still shows "disabled", email your controller's serial number directly to support@netrohome.com. Our backend team will jump in to check your device status.

Best regards,

Candice