Dear customer,

Could you please let us know the LED status? Could you please follow the steps below to reset the unit:
1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, plug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 second to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.

Please let us know if it works.

Thanks,
Wency
Netro Support