Dear customer,

For germination, we recommend setting up a Custom Schedule in the Netro app. You can create multiple start times (e.g., 5 mins, 4-6 times a day) to keep the soil consistently moist. For a step-by-step guide on setting up a germination program, please email us at support@netrohome.com.

Best regards,

Candice

Netro Inc.

Dear customer,

Yes, you can add a second Sprite or Spark controller as you told.

Key Tip: Ensure the watering schedules of both controllers do not overlap. Running both simultaneously could cause electrical back-feed issues to your pump relay. Alternatively, if a faucet is available, our Pixie timers can expand your system wirelessly.

For a safe wiring diagram specific to your bore system, please email us at support@netrohome.com.

Best regards,

Candice Wang 

Netro Inc.

Hi there, we've already provided a detailed response in your latest thread.Please check that post for the solution so we can keep the conversation in one place.

Best regards.

Hi there, we've already provided a detailed response in your latest thread.Please check that post for the solution so we can keep the conversation in one place.

Best regards.

Dear customer,

If the app shows watering but no flow, please check if your Master Valve is correctly enabled in the app settings. Also, ensure the main water supply is on and drip filters aren't clogged.

Still no water? Email support@netrohome.com with your serial number.

Best regards,

Candice

Netro Inc.

Dear customer,

This usually happens due to a weak Wi-fi signal at the installation site. Even with a full battery, the Pixie needs a stable 2.4GHz connection.

Please check the signal strength in the Netro app or try moving your router closer. If it persists, contact us via support@netrohome.com.

Best regards,

Candice Wang

Netro Inc.