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Netro Inc


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Whisperer connexion

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Netro Inc
更新時間 2021-05-20 01:19:26
Hi Jean, Please follow the steps to see it if works. 1. firstly, tap on "setup wifi", link to your smart phone wifi settings and connect to the temporary wifi "N…

Programs Setup

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Netro Inc
更新時間 2021-05-18 08:05:41
Hi fernando,  I think what you are looking at is the watering duration for the instant manual run (not the user program) in the zone sections shown on the home page. Th…

Turning off wayer

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Netro Inc
更新時間 2021-05-17 07:09:36
Hi Bruce, You can use the instant manual run feature on the Home page to turn on and off the zones instantly. The blue play button is for instant manual run for your zo…

Seed watering

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Netro Inc
更新時間 2021-05-17 06:55:26

Hi Adrian, 


You can choose "new plant" mode in Settings->Zones->Smart zone->Mode for grass seeding. 


Thanks, 

Netro Support

Watarering modes

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Netro Inc
更新時間 2021-05-17 06:52:52
Hi Alfonso,  EPA mode allows the moisture level to deplete to a lower level  than deep mode before next watering, and it has  longer watering duration than any other sm…

Whisperer not providing any readings

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Netro Inc
更新時間 2021-05-17 06:46:08
Hi John, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks R…

Rainfall from weather station

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Netro Inc
更新時間 2021-05-17 06:45:17
Hi Jannis, Netro sever side gets and updates weather information every early morning at 4 am. Netro gets weather forecast data to adjust watering.  If forecast data …

Whisper Pairing

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Netro Inc
更新時間 2021-05-14 04:59:42
Dear customer, You will need to press the button 5-6 times to reset the sensor: 1. Press the power button once to turn on the sensor. If the sensor is already on, turn i…

Smart water regulation

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Netro Inc
更新時間 2021-05-14 04:58:05

Hi Albert,


Please go to Settings->Regulations to turn off the regulation feature.


Thanks,

Netro Support

Whisperer stop working

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Netro Inc
更新時間 2021-05-12 05:06:40

Hi Gianluca,


We have received your email and we will get back to you soon.


Thanks,

Netro Support

Where do I have to install the whisper sensor?

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Netro Inc
更新時間 2021-05-12 05:05:47

Hi Paolo,


Sensor is waterproof and you can put it outdoors to know the soil condition.


Thanks,

Netro Support

Whats the difference between Forecast and Expectation

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Netro Inc
更新時間 2021-05-12 02:06:33
Hi Julio, The expectation mode takes the forecasted precipitation and multiply it by the probability of rain which is more accurate. If the result is 0.2 inches or high…

Update Firmware

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Netro Inc
更新時間 2021-05-12 02:06:00

Hi Tognaz, 


2.5.3 is the latest version of the app and the latest firmware verison of Netro is 2.2.0. 


Thanks, 

Netro Support

Pixie displays Soil Moisture reading without any sensor

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Netro Inc
更新時間 2021-05-11 04:59:32
Hi Michael, The soil moisture reading displays on home page even without a sensor assigned. We just checked your account and we found the smart watering is every nine d…

Latest software update

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Netro Inc
更新時間 2021-05-11 01:06:07

Hi Sheryl,


2.5.3 is the latest Netro Sprite software version and we will release the next version this month.

Whisper

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Netro Inc
更新時間 2021-05-05 05:56:42
Dear Richard, The RED led light flashes means the device is completely out of battery now, which will need more time to charege it up.  Please keep the sensor under dir…

Whisperer shows different data on hourly vs daily humidity

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Netro Inc
更新時間 2021-05-05 05:55:03
Dear Panos, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

Whisperer in the UK

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Netro Inc
更新時間 2021-05-05 05:53:50
Dear customer, You can buy the Pixie timer from Amazon.uk and it will be directly shipped to you. https://www.amazon.co.uk/Netro-Faucet-Connected-Powered-Weather/dp/B08…

Latest software update

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Netro Inc
更新時間 2021-05-05 05:51:48

Hi Sheryl, 


I will check the version and get back to you later.


Thanks, 

Netro Support


Internet connection

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Netro Inc
更新時間 2021-05-05 01:45:43

Hi Sheryl,


We have received your email and we have replied to you through email.


Thanks,

Netro Support