Dear Netro Community,

We would like to bring an important issue to your attention regarding customer feedback submitted through the Netro App.

Due to a technical bug in the current version, feedbacks and support inquiries submitted directly via the App since August have not been reaching our backend system. We sincerely apologize for this inconvenience and any delayed responses you may have experienced.

What We Are Doing

Our technical team has identified the root cause and is actively working on a fix. A new app update resolving this issue will be released before the end of this month.

How to Reach Us in the Meantime

If you have submitted a inquiry via the app recently that has gone unanswered, or if you require any customer support or post-purchase assistance right now, please do not use the in-app feedback tool for the time being.

Instead, please email our support team directly from your personal email address at:

📧 support@netrohome.com

Please include your account details and a brief description of your issue in the email so we can assist you as quickly as possible.

We deeply appreciate your patience, understanding, and continued support as we work to improve your experience.

Best regards,

Netro Support Team

Is there any way to use the smart plant sensor gen 2 with my pixie?

I added a pixie to my system and hooked it up to a drop irrigation system from Amazon. My deck plants survived my summer vacation away from them. 

netro smart settings, please rank relative seasonal water use from high to low for the different settings: EPA, Boost, New Plant, Deep, Frequent, Regular, ECO

How does eco factor work?

Just wondering if you can add a rain sensor to the Spark system?  If so what brand?  

Hi, I have a Spark controller. Where can I find in the app the rainfall forecast for next days?

In the home page I can see only humidity, temperature and wind but not rain in mm.

Thanks

Riccardo

I can't register my weather station ID in the Netro app. Can anyone help me? Thanks.

I have a Netro Sprite (6 zones).

I would like to water one time a week, 4 hours per zone in one run. I am not able to make programmes and single runs longer than 60 minutes. 

Am I doing something wrong, or is this not supported?

Thanks for helping me out.

Todos los sensores que he adquirido al cabo de dos años dejan de cargarse por el panel solar y son inservibles

Conectados por usb a una fuente de alimentación son capaz de emparejarse pero al desconectarse dejan de funcionar 

Enchufados a la corriente la luz única un bucle de rojo de menos a más parpadeo amarillo y parpadeo verde. Los puedo dejar cargando por usb 12 horas pero al desconectarlo se mueren

Alguna solución ? 

Hello Netro Support Team,

I am a user of the Netro system and I need assistance with my zone configuration.

Currently, I have a specific zone (named "Goccia") set up with a User Program (fixed days and fixed minutes). I do not want the Netro AI to change my watering duration or frequency.

However, I want the system to automatically skip my fixed program if it rains or if rain is predicted.

In my app settings for this zone, I see that "Smart Zone" is currently Disabled. My questions are:

1. If I enable "Smart Zone", will it overwrite my manual minutes and days, or will it only apply the "Rain Skip" feature to my existing User Program?

2. How can I ensure that the system follows my fixed schedule strictly, but still uses weather data to skip cycles during rain?

I want my manual program to be "Weather-aware" without becoming "AI-controlled".

Thank you for your help.

Best regards,

Good morning, if anyone can help me, I have two Netro control units installed 1 km from each other and they give me two different forecasts, both having the same weather portal, one irrigates it even with rainy days, while the other gives me the programming in 20 days.....

Hi guys,

My Netro system is not skipping watering on rainy days. As shown below, it still watered even though it is configured to skip the previous day, the rainy day itself, and the day after. Any recommendations?

Could you please ask Support to reply to my emails? The subject line of them is,"Whisperer 2 bad solar panel"

Hello! I would like to set up my system to skip watering if soil moisture reads above a certain threshold. I have the Whisperer and the Pixie, so would like the Whisperer to communicate with the Pixie, so the Pixie skips watering if soil moisture is high enough. Is this possible? Thanks for your help. 

I have programmed my Netro to skip Tuesday’s but the controller waters anyway. How do I stop this?

Hi... since it's still fairly warm outside, I'd like to have the Zone water every 2 hrs for about 3 minutes just to keep the ground moisture up.

I'm not clear on how to do this?  Anyone?

Hey,

Is it possible to individually choose preferences for wind speed on a zone by zone basis? I've got some zones that are connected to sprayers which I would like to keep on a wind speed cutout and but most zones are on drippers which I would like to water independent of the wind speed.

I'm curious if there is a way to restrict or cap the calculated volume of water used daily for smart watering schedules. For example, my well produces about 3500 gallons a day or close to 4.5 CCF. I have a storage tank where the water is stored. Is there any logic that can be added to the smart watering calculation or scheduling to account for a daily water volume budget? 

Hi, I just bought the whisperer 2 and would like to have it as only sensor for the entire garden, however is allowed to have maximum 3 zones for sensor. Is there a way to link all the zones to it? I have 7 zones.

Thanks