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Netro Inc


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Second house
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Netro Inc
Updated at 2020-09-30 03:15:47
Dear customer, Netro can manage multiple devices in one user’s account. If you already have a controller and want to add another controller, please go to the Home page,…

Questions about Netro app
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Netro Inc
Updated at 2020-10-12 02:38:43
Hi Luis, 1. Netro uses forecast data, actual rainfall, zone specification(soil type, plant type, etc) and other factors to determine the moisture level.  I…

New user
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Netro Inc
Updated at 2020-10-29 02:25:24
Hi Haris, To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change th…

Sprite - Manual Access for Technician
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Netro Inc
Updated at 2020-11-04 00:57:07
Dear customer, You can use our shared user function by adding manager of your each device which might be helpful. Please see this article about how to use the shared us…

Didn’t water. Exclamation point inside of triangle
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Netro Inc
Updated at 2020-11-04 00:49:22
When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly execut…

App stuck on Idle
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Netro Inc
Updated at 2020-11-18 06:37:38
Hii Pam, When your device is in "idle" mode, watering will not be executed. If you want to start watering, please go to Settings->Controller->Enabled. Please let us know if…

Sprinker offline (again) but watered without wanting (again)
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Haris Eliades
Updated at 2020-11-25 11:45:18
Is there a way to add manually other Weather applications? I found that the most precised application for my area is "Weather" from "WhirpoolSoft App Studio" Now its ra…

Meaningful integration to any home automation platform
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Netro Inc
Updated at 2020-11-18 06:38:23

Hi Jens，


Thanks for your feedback and I will forward it to our R&D.


Thanks,

Netro Support

Battery dead
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Netro Inc
Updated at 2020-12-08 01:56:58
Hi Arthur, I think what happened was that because it is winter time, the sensor is unable to maintain the battery level as the sunlight is weaker than summer time. D…

Whisperer Not lighting up at night
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Netro Inc
Updated at 2021-01-07 02:40:27
Hi Darren, After reporting the data, normally the light on the sensor will turn off shortly. However, the light will stay on if all the following 3 conditions are met:  …

explicit instructions on how to add weather station weather station, namely weatherunderground personal weather station
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Netro Inc
Updated at 2021-02-24 02:03:20
Hi Joe, Please set up your weather provider in Netro app to Weather Underground PWS. Please go Settings->Controller->Weather Provider->Weather Underground->input your s…

sprite subscription
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Netro Inc
Updated at 2021-03-25 02:02:14
Dear customer, Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you pu…

Ideal Soil Moisture
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Netro Inc
Updated at 2021-03-29 05:26:28
Hi Mike, The ideal soil moisture level depends on your plant type. For example, we recommend set moisture low as 50% and high as 80%, which means when the moisture leve…

Smart scheduling problem with sensor watering adjustment configuration
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Netro Inc
Updated at 2021-03-30 01:52:14
Hi Alfonso,  We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5?  …

What do the icons mean?
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Netro Inc
Updated at 2021-04-01 06:58:58
Hi Jim,  The phone screen symbol means manual watering.  When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In th…

Netro Doesn't respect watering hours in smart mode
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Netro Inc
Updated at 2021-04-06 07:13:41
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

How to delete a device
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Netro Inc
Updated at 2021-04-12 04:43:56

Hi Scott,


We have deleted the device named Plant Sensor for your from our server side.


Thanks,

Netro Support

Notifications
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Netro Inc
Updated at 2021-04-13 02:25:47
Hi Imran, Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are int…

Zone not watering keep loading
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Netro Inc
Updated at 2021-04-14 01:27:32
Hi Fabio, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe…

Netro app discover tab
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Netro Inc
Updated at 2021-04-26 07:42:55
Dear Zee,  The irrigation amount (CCF) is just an estimation. Netro knows how much time your garden has been watered, but doesn't know how large is your area. By defaul…