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Netro Inc


Answers

Richtiger niederschlag

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Netro Inc
Updated at 2021-06-23 02:16:38

Hi Gregor,


Thanks for your feedback and I have forwarded it to our R&D. We will fix this issue.


Thanks,

Netro Support

Smart watering

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Netro Inc
Updated at 2021-06-21 07:55:40
Hi Scott, This is not supported. As a workaround, you can go to settings->zones->specific zone number->smart zone-enabled->Mode ,select "customized" mode to ad…

Programs that ignore sensors?

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Netro Inc
Updated at 2021-06-21 07:50:33
Hi Jacques,  You can set moisture to skip watering at 100% through Settings - > sensors - > watering adjustment - > moisture to skip water.The humidity will never reach…

Rescheduling smart watering cycle

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Netro Inc
Updated at 2021-06-21 05:44:09
Hi Bob,  Do you want to clear all the smart watering schedules and generate a new watering schedule? If so, you will need to do a  hard reset. Netro will adjust smart w…

Google home

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Netro Inc
Updated at 2021-06-19 05:10:53
Hi Sasha, Did you try other command e.g. "OK Google, start watering"?  "OK Google, talk to Netro Home". Could your provide us more details. If you are using the Google …

Controller keeps going offline

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Netro Inc
Updated at 2021-06-19 05:02:30

Dear customer,


We will look into this issue and get back to you soon.


Thanks,

Netro Support

Smart zone predictions?

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Netro Inc
Updated at 2021-06-18 07:20:47
On the schedule page, you could find the reason of no watering. There are two reasons: 1. skip by sensor moisture, which is set to skip program is moisture is larger than 80% (s…

How to turn off Smart control

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Netro Inc
Updated at 2021-06-18 06:56:35
Hi Riccardo, Please go to Settings->Zones->Smart Zone and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program t…

Network error

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Netro Inc
Updated at 2021-06-18 02:41:56
Dear customer,  To add a manager, please first let the manager register Netro account email as a shared user. Please check this article https://netrohome.com/forum/post…

Backup

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Netro Inc
Updated at 2021-06-17 13:47:31
Dear customer, Yes, for Spark you can setup a local backup program stored on-device which is nonvolatile. The backup program does not depend on the cloud server and wil…

Smart watering with an irrigation pump

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Netro Inc
Updated at 2021-06-17 13:44:29
Yes, the pump does not turn off between two continuous watering schedules. For example: Zone 1: 8:00 -> 8:10 Zone 2: 8:10 -> 8:20 However, the pump turns off …

Why such erratic scheduling when using smart watering?

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Netro Inc
Updated at 2021-06-17 06:01:42
Dear customer,  For smart schedules, your zones will be watered automatically by Netro with smart schedules. Netro's algorithm allows the moisture level to deplete to a…

System stuck on watering

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Netro Inc
Updated at 2021-06-17 05:40:55
Hi Haris, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks …

Watering adjustment settings

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Netro Inc
Updated at 2021-06-16 01:12:29

Hi Lyndon,


Could you please let us know your plant type? 


Thanks,

Netro Support

whisperer + smartzone

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Netro Inc
Updated at 2021-06-15 07:18:01
Hi Alfonso,  As your zones are attached to the same sensor, Netro's smart schedules should be almost identical for all zones. It's different now because you had manually wa…

Manual runs not working and watering during rain

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Netro Inc
Updated at 2021-06-15 07:11:52
Hi Rebekah, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

Whisperer Bad Readings

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Netro Inc
Updated at 2021-06-15 07:09:56

Hi Billy, 


We have also received your email and we will help you solve this issue. 


Thanks, 

Netro Support


Change sensor zone?

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Netro Inc
Updated at 2021-06-15 03:02:29
Dear customer, You can currently keep your defective timer and we can help you remove your sensor to your new replacement timer when your replacement arrives. Then we c…

Connection issue

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Netro Inc
Updated at 2021-06-15 02:33:32
Dear customer, Please try close all your other app opened in the backstage. And reboot your smart phone. Then do this installation process agian. Also, could you plea…

Installation of sprite

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Netro Inc
Updated at 2021-06-15 02:32:31
Hi Mark, Are you using Netro Sprite controller or Netro Pixie timer? Could you please send us the screenshot to support@netrohome.com and we will look into this issue. …