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Netro Inc


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New subscription model and Spark
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Netro Inc
Updated at 2020-06-12 05:37:32
Dear Ryan, Thanks for contacting us. Currently we only has subsription of Sprite 12 zone. Spark do not have subscription plan. Thanks, Netro Support …

Insqm
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Netro Inc
Updated at 2020-06-12 05:36:23

Dear Simone,


SQM is Square Meters.


Thanks,

Nero Support

Deactivate or disable smart watering

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Netro Inc
Updated at 2020-06-11 01:37:59
Hi Maegan, Do you want to disable the smart zone feature? If so, please go to Settings->Zones, select a zone, tap "Smart Zone" and disable it. Here is an article about …

How to water some zones simultaneously

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Netro Inc
Updated at 2020-06-10 07:56:09
Dear Andrey, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created.  The limitation is from both software and hard…

Rain Delay
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Netro Inc
Updated at 2020-06-10 07:42:23
Dear customer, As you set the rain threshold "0.1" inch and days to skip as "rainy day", Netro will skip your watering schedules when the reported rain amount is larger…

How can I adjust the flow rate of my system?
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Netro Inc
Updated at 2020-06-09 05:51:35
Hi Jason, To adjust the flow rate of my system, You can go to Settings->Zones, select a zone->Smart Zone->Mode and choose Customized mode to adjust the flow rate in SPR…

Alimentatore per Netro Sprite e’ corretto?
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Netro Inc
Updated at 2020-06-09 04:35:11
Hi Simone, This is a DC power adapter. It does not work with the Netro controllers. You will need to find the AC 24V power adapter. Thanks, Netro Inc …

Thanks for IFTTT
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Netro Inc
Updated at 2020-06-09 03:08:59
For sure, you could update the threshold to 40% for each sensor in settings->sensors->select a sensor->watering adjustment->moisture to add watering.

Multiple Zones share readings from 1 Whisperer?
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Netro Inc
Updated at 2020-06-09 02:20:47
Dear customer, In the newest version of the app, we allow one sensor to monitor up to 3 zones but the user needs to make sure the zones have similar environmental condi…

Upgrading from 6 to 12 zones
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Netro Inc
Updated at 2020-06-06 02:28:41

Hi Carlos,


Sorry this cannot be done. You will have to create the zone settings for the new version.

Thanks,

Netro Support

Metrosideros (Myrtaceae)
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Netro Inc
Updated at 2020-06-05 02:10:51
Dear Alessandro, We did some research and the myrtle family (Myrtaceae) contains about 150 genera and 3,300 species of trees and shrubs. You can search for "Eugenia" or "my…

Notes section per zone
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Netro Inc
Updated at 2020-06-05 01:11:36
Hi Simon, Thanks for your suggestion and I will forward it to our R&D. Currently you can go to Settings->Support, select your product to check app features, installatio…

Timer
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Netro Inc
Updated at 2020-06-05 01:09:56

Hi Gary,


Our R&D has contacted you through our support email and we will soon send instructions to you.


Thanks,

Netro Support

Moisture to Skip Watering
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Netro Inc
Updated at 2020-06-04 02:42:02
Hi Derrick， Our smart schedules are based on the overall moisture which combines top moisture measured by the sensor, and deep soil moisture estimated by our model.  …

Watering metrics question
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Netro Inc
Updated at 2020-06-04 02:34:03
Dear Egan, Thanks for contacting us and we found you have created your programs and set smart level basic. To read the irrigation amount, please go to Discover page to …

Netro Sprite non apre le valvole
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Netro Inc
Updated at 2020-06-04 02:22:54
Dear Simone, 24v AC power adapter 1000ma power supply is ok.  You mentioned that the valve did not open. Please check the wires. Are they loose or disconnected from the …

Missing Whisperer
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Netro Inc
Updated at 2020-05-30 06:58:07
Dear customer, Are you referring to the sensor? Did you receive the meessage "The sensor is linked to other users"?  Thanks, Netro Support …

Exclamation warnings in calendar what do they mean?
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Netro Inc
Updated at 2020-05-30 02:20:14
Dear Jesse, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules…

How do I reset all the programs in the watering schedule and clean up the calendar ?

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Netro Inc
Updated at 2020-05-29 02:32:07
Dear customer, To reset all the watering activities, you will have to delete your device and then add it to your account again. Please note in this way all your zone se…

Delay between zones
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Netro Inc
Updated at 2020-05-29 02:26:08
Dear customer, For pump system, we also support "Rest time" which can be configured in settings->preference->scheduling->"Rest time" to add a delay time. Thanks…