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Netro Inc


Answers

low water pressure

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Netro Inc
Updated at 2020-07-03 00:54:37
Hi Vic, Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now. For users who have more than 12 zones, we ar…

Vision

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Netro Inc
Updated at 2020-07-02 06:25:40

Dear Art,


Sorry we are not clear about the "Type". Could you please let us know what type you were referring to?


Thanks,

Netro Support

Text Colour un IOS App

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Netro Inc
Updated at 2020-07-01 05:36:15

Dear Ignacio,


Thanks for your suggestion. I will forward it to our R&D and we will discuss about it.

Thanks,
Netro Support

Power Cycle

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Netro Inc
Updated at 2020-06-29 04:46:47
Dear Jorge, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks …

Sunlights graph for the current day is always wrong

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Netro Inc
Updated at 2020-06-29 04:46:11
Dear Igor, The sunlight data is the average data of a day and we update the data daily. Our sever side gets and updates weather information every early morning at 4 am …

Not watering nearly often enough.

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Netro Inc
Updated at 2020-06-29 01:49:44
Dear Rob, Netro's algorithm is based on expert gardening knowledge, one of which is to avoid watering equally everyday and instead to water less frequently but deeply. Net…

Programming square footage

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Netro Inc
Updated at 2020-06-24 05:40:54
Dear Jean, The zone area should be the total of 7 planters, if you use the same Pixie to control all of them. If your planter is square, the area should be (41/12)*(12/12)…

60 minutes maximum, problem

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Netro Inc
Updated at 2020-06-24 05:33:20
Dear Brendan, Sorry the maximum watering duration for program is 60mins. As a workaround, you can set up multiple programs. But please make sure there is no double time…

Zone not coming on

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Netro Inc
Updated at 2020-06-22 05:39:27
Dear Herbert, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thank…

Yard dying in Houston, TX

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Netro Inc
Updated at 2020-06-22 05:33:39
Dear Daniel. Thanks for contacting us. We just checked your schedule and most of your zones(grass type) is once or twice a week for about 40 minutes. For shrubs, the wa…

Smart zone when temperature change

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Netro Inc
Updated at 2020-06-20 07:28:44
Dear Junglim, Netro automatically creates dynamic watering schedules according to local weather, so if you turn on the smart zone feature for your zone, season adjustment w…

Certificate Expired?

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Netro Inc
Updated at 2020-06-19 20:17:44

Hi Robohead,


The issue has been fixed. Sorry about the inconvenience.


Thanks,

Netro Inc

how do I add a whisperer to one of my accounts?

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Netro Inc
Updated at 2020-06-16 02:21:45
Hi Douglas, We have contacted you through email and we will fix this bug and release new verion next week. Please write to us support@netrohome.com if you have any ques…

Whisperer plus basic smart watering

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Netro Inc
Updated at 2020-06-16 02:19:11
Hi Andy, It does not matter if you set basic level or advanced level. If you set a value moisture to skip watering, Netro will skip watering when the sensor moisture on…

Can Pixie communicate with Whisperer?

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Netro Inc
Updated at 2020-06-16 02:14:13

Hi Francis,


Yes Pixie timer works with Whisperer sensor.


Thanks,

Netro Inc

Multiple whisperer

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Netro Inc
Updated at 2020-06-15 05:48:37
Hi James, Sorry more than 1 sensor used in the same zone is not supported but one sensor can monitor up to 3 zones. Thanks, Netro Support …

Can i wire two zones together

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Netro Inc
Updated at 2020-06-15 05:45:41
Hi Ritesh, If you do not have master valve, you may try put two zone wires in one slots. Please note that each valve open needs to consume about 300 am, and the Netro p…

Frequent mode

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Netro Inc
Updated at 2020-06-13 01:11:26

Hi Junglim,


Generally Frequent mode uses more water because it tries to keep the moisture higher.


Thanks,

Netro Inc

Define Soil Type

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Netro Inc
Updated at 2020-06-12 06:35:46
Hi Rob, Please go to Settings->Zones, select a zone, tap "Soil Type" and check more detailed information for each soil type. Please find the attached screenshot. …

My sprinklers are not watering when app says it is.

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Netro Inc
Updated at 2020-06-12 05:38:40
Dear Mark, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks Re…