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Netro Inc


Answers

IFTTT - Watering Schedule

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Netro Inc
Updated at 2020-09-11 04:12:00
Dear Christophe,  Netro IFTTT returns local time for convenience, where the time zone is determined by your device address. The API returns 1. date: local date 2.…

Rain Snow Delay

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Netro Inc
Updated at 2020-09-10 05:47:27
Dear RH, If you turn on the smart zone feature, Netro will skip the schedules (including manual schedules from user programs) when there is a chance of significant rai…

Shut down for winter

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Netro Inc
Updated at 2020-09-10 05:44:08
Dear Chad, Thanks for contacting us. To stop watering during winter, you can put Sprite in "paused" mode in winter, you will have winterize your system. First you will …

Netro and Google home

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Netro Inc
Updated at 2020-09-09 04:56:50
Dear Cesar, Please check this forum article and follow the steps to connnect with google home. Please let us know if it works. https://www.netrohome.com/shop/user_gu…

Temporarily stop all watering

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Netro Inc
Updated at 2020-09-08 07:27:00
Hi Williams, To put Sprite in "paused" mode, you can go to Settings->Controller->Enabled. This information is on Netro forum. https://www.netrohome.com/forum/posts/96 …

Remove Plant Sensor dropdown

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Netro Inc
Updated at 2020-09-07 05:50:07

Hi Scott,


We have removed  “Plant Sensor” from dropdown menu from the server side for you.


Thanks,

Netro Support

controller kept go offline

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Netro Inc
Updated at 2020-09-05 08:27:20
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  …

Sensor watering adjustment doesn't work - bug

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Netro Inc
Updated at 2020-09-04 05:19:10
Dear Roman, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks …

Whisper sensor

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Netro Inc
Updated at 2020-09-03 06:56:17
Dear Randle, The sensor can only measure the humidity of the place where it is inserted but not an large area. It cannot measure the soil moisture level within a few me…

Keeps watering even though it rains

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Netro Inc
Updated at 2020-09-03 06:53:15
Dear Oleg, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rai…

Email too long in android app

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Netro Inc
Updated at 2020-09-03 00:58:24
Hi Christoforos, I haved forwarded this issue to our R&D. Currently you can login your account with your Netro user name. Thanks, Netro Support …

Add manager

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Netro Inc
Updated at 2020-08-31 02:40:58
Hi Fabio, We have checked your wife's account and the device shows up on the Home page. Could you please use your wife's app to take a screenshot on the home page and s…

Battery not charging

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Netro Inc
Updated at 2020-08-22 06:21:41
Hi Petar, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Regards,  Net…

Watering Adjustment not working

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Netro Inc
Updated at 2020-08-21 21:29:50
Dear customer,  Netro did water your yard when sensor reports low moisture. For example, on 20th, Netro watered from 5:22 for 10 minutes. Similar for other dates.  …

Unable to reset into Host mode to change WiFi setting

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Netro Inc
Updated at 2020-08-17 03:04:10
Dear Dabo, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks Re…

What does this mean?

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Netro Inc
Updated at 2020-08-17 03:03:12
Dear Bowie, When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules…

No funciona

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Netro Inc
Updated at 2020-08-17 03:01:41
Dear Fre, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the…

Battery not holding charge

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Netro Inc
Updated at 2020-08-17 02:57:46
Dear Steve, Sorry for the late reply. Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician loo…

Lost connection on holidays

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Netro Inc
Updated at 2020-08-17 02:55:18

Dear customer,


Sprite will continue to execute the next 32 pre-loaded schedules if the wifi connection is lost.


Thanks,

Netro Support

Network error

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Netro Inc
Updated at 2020-08-17 02:51:10

Dear customer,


We have received your email and we will get back to you with a solution through email.


Thanks,

Netro Support