48

Ashur Chen

Lives in: Portland, OR, US
Using: Sprite, Whisperer
Growing: Asparagus, Bermuda

Answers

connecting to wifi..

48
Ashur Chen
Updated at 2018-10-18 00:11:23 UTC

Hi Phani,


Your replacement unit is shipped and please install it as a new product in your account.


Thanks 

Moberley

48
Ashur Chen
Updated at 2018-10-18 00:08:53 UTC

I just checked your account and looks like your device is connected to the router and running fine. 


When there was a network glitch, the light on the unit will blink but it should go back to solid after reconnection. However there is a bug in the formware so that there is a chance the light keeps blinking. It does not impact the functionality of the unit though.


You can power cycle the unit to fix the light. We will upgrade the firmware on the unit to fix this issue.


Netro app not work

48
Ashur Chen
Updated at 2018-09-06 16:59:10 UTC
You can try to reset the settings on your phone(settings->general->reset->reset all settings).

How do you set weather cancelling programs

48
Ashur Chen
Updated at 2018-08-30 22:29:59 UTC
Hi Richard, when the smart zone feature is enabled for a zone, the program will be skipped if rain is predicted. You can go to the settings->preferences->rain to adjust the skipping strategies.

Same Zone Settings, Different Results

48
Ashur Chen
Updated at 2018-07-17 11:53:27 UTC
Have you done manual instant watering for the zones differently?

EPA Recommendations

48
Ashur Chen
Updated at 2018-07-17 11:52:22 UTC
So for boost it will add more water to each run. EPA is a very deep and infrequent watering style recommended by EPA. On the smart zone setting page, you can change the mode and see the estimated frequency and duration.

Manual Watering

48
Ashur Chen
Updated at 2018-07-12 10:26:09 UTC
Yes you can do an instant run for your zones. If you are using an Android phone, select the play button on the home screen of the Netro app. On the next page, you will be asked to select which zone(s) you want to water. To select the duration for watering, slide your finger around the circle. If you are using an iPhone, all your zones will be listed on the home screen of the Netro app. You can start a program by simply pressing the play button to water the zones right away.

Two locations

48
Ashur Chen
Updated at 2018-06-23 06:43:20 UTC
You can add your new controller in Kansas as a new device to your existing Netro account. Once it is set up, on the home screen of the app you will see a drop down menu on the top through which you can navigate between the two controllers.

Weather override

48
Ashur Chen
Updated at 2018-06-17 20:05:23 UTC
I guess you can wait and see if it rains or not. If it does not rain, you can manually water the zones from the home screen of the app.