Hi

I am not able to successfully connect to my new pixie

1. Pixie lifht flashing white

2. Login to App

3. Add Product

4. Select device

5. Enter name and addess info

6. Begin

7. Connext phone to Netro wifi

8. Next

9. Select homw wifi

10. Enter password

11 next

... Connecting... 

Pixie light flashes white, eventually turns red

App errors

Wifi password is correct, and i am in same room as router aand pixie is next to me. 

How dobi check port is not beinf blocked hy router? I have Huaweu Q2 Pro, dont see anything tonsuggest iit is.