Netro Inc
Updated at 2020-05-06 08:41:47 UTC

Hi Patrick,


The red light means the battery level of sensor was low. Please place sensor under sunlight for a couple of days to charge. If sensor blinks a few second white light followed by a red light and immediate shut down, then the sensor is charged but it failed to connect to your home WiFi. Please press the button 6 times quickly( turn it on and off  3 times ) and the light will start to blink slowly. Please take a look at this video:


https://www.youtube.com/watch?v=Vl-VlTkcaJE

If you are able to make the light blink slowly, you are ready to reconnect it to your home WiFi. Please go to the Netro app -> settings-> sensors -> select the sensor -> Change WiFi network/password to reconnect it.

Thanks,

Netro Support

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