pixie - water inside box and battery housing

Pixie stopped to connect. Removed battery and found water inside battery housing. All contacts except one of battery are very rusty.

Trying to clean. Water also inside battery / battery box


Is it safe to dry and charge?

How to prevent water from entering the box?






Answer From Wency Pan

19
Wency Pan
 Updated at 2024-03-04 00:50:08 UTC
Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency 
Netro Support
View: 117    Like: 0

12
veniamin
 2024-03-07 08:21:20 UTC  
I've sent you my email to support@netrohome.com