Sprite-12 will not connect to wi fi

I followed video instructions and will not connect 

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-08-14 06:16:02 UTC
Dear customer,

Could you tell us the type of the unit and which step went wrong in installing the unit? 

Regards, 
Wency
Netro Support

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31
Aspensprinklers
 2023-08-14 10:46:23 UTC  
The type of unit is the sprite-12 and I can get to step 4 but not 5
19
Wency Pan
 2023-08-15 01:17:09 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support