One channel is always on

Hi everyone, 

I have a 6-channel Sprite with 6 hunter valves. 5 channels work perfectly, one seems to be always on. I tried a brand new valve, a reset of the Sprite, unplugged it from power, changed the wiring but nothing helped. Any ideas?

Cheers, Stefan

Answer From Wency Pan

19
Wency Pan
 Updated at 2023-05-29 04:57:04 UTC

Dear customer,


If you remove the wire for this zone from the controller, then start watering other stations for example station 2, does this zone still start to water? 


Thanks,

Wency

Netro Support

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30
Stefan W.
 2023-05-29 11:25:32 UTC  
Hi Wency, when I disconnect the wire, this affects only station 4 which seems to be always on and won’t switch off.
19
Wency Pan
 2023-05-30 01:42:20 UTC  
Hi Stefan,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency