Wency Pan
Updated at 2022-10-21 02:15:36 UTC

Hi Jean,


Please try leave the sensor under direct sunlight for several more days. 
If you have traditional incandescent bulb lamp, you can also put the sensor solar panel closely under the incandescent bulb for severl days. 

Please let us know if the sensor still not get charged after a week. 

Thanks
Wency 
Netro Support

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Jean Paul Lasserre
2022-10-30 20:56:03 UTC  
It has been very sunny the week the Whisperer stopped working, so lack of sunshine was an unlikely reason for its failure.
I nevertheless let it in place up to now, facing south and with no obstruction of any kind around, weather has been unusually sunny and warm for this time of the year but the sensor seems still dead.
Wency Pan
2022-10-31 05:10:24 UTC  
Hi Jean,

Could you please send us email to support@netrohome.com with your Netro account registered email and shipping info?

Thanks
Wency
Netro Support