Updated at 2019-06-10 14:16:07 UTC
Did you try uninstalling the app and starting over from scratch? I changed my WiFi and had so many problems doing it I ended up just deleting the app and started over.
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Scot and Michelle Cowan
2019-06-10 14:55:18 UTC  
Yes, we did that on both phones. Then our Bluetooth wasn't picking it up