Android devices logout issue

Wency Pan
Updated at 2022-07-12 06:35:45 UTC
Topic: Troubleshooting

Android devices logout issue

 

Recently some android devices (Samsung galaxy S20/21) has battery optimization feature which prevents the app running at back stage. So it will have logout issue.

 

If you smart phone do have this feature, please disable the battery optimization and deep sleep mode in the installation. Put unused apps to sleep.


Check this article for turning off battery optimization

https://nine-faq.9folders.com/articles/8698-how-to-turn-off-battery-optimization-on-the-samsung-galaxy-android-6-7-and-8-devices

https://www.samsung.com/us/support/answer/ANS00088422/


Check this article for turning off battery optimization for putting unused apps to sleep. 

https://dontkillmyapp.com/samsung

 

Then close all the apps and reboot your phone to see if it works. 

 

Thanks,

Netro Support



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