Wency Pan
Updated at 2022-06-21 08:50:36 UTC

Hi Alfonso,


I noticed the exclamation mark on your schedules which means the cloud server did not receive the confirmation from the device. Could you please do a manual run test, see if there is water come out when your manual run start to water. 


Thanks,

Wency

Netro Support

View: 351    Like: 0


Alfonso Olias Sanz
2022-06-21 13:57:27 UTC  
You can check that the 19th I did a manual run after these 2 consecutive days with the issue
Wency Pan
2022-06-22 07:11:35 UTC  
Hi Alfonso,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue.