Could you please let us know your unit LED Light status? Could you please try the below steps to do the reset and let us know the result?
1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4。Press the reset button for less than 1 seconds to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking. Then you can go reconnet the unit to your home wifi.
Please go to the Netro app -> settings-> controller -> change wifi network/password.