Pixie shows "communicating" and timer counting down but valve not open?

Douglas Ely
Updated at 2022-05-01 15:54:22 UTC
Topic: Troubleshooting
When trying to use the Pixie to manually water the garden, I go to the Netro app and select the pixie. It shows "sleeping", 99%charged. I then select "manual run" and set a time. The app then grays out and says "communicating" as the timer begins counting down my preset manual time but the valve stays closed. Why? When does it open? 
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