No wifi connection

Just got the Sprite 6 controller and it won't connect to Wi-Fi. I have a mesh wi-fi system and the controller has full bars but it just refuses to connect. I reset it a couple times , I  unplugged and plugged it back in , I tried deleting the app and doing it again and still no luck. I just keep getting an error saying ''Action control parameter missing or value is empty'' no clue what that means. Can anyone give me some advice on what else I can possibly do to make this work.. Thank you.

Answer From Wency Pan

19
Wency Pan
 Updated at 2022-01-13 02:46:29 UTC

Dear customer,


You can try the beta version of v3.0.1 on Google play and join the tester program to see if the issue has been fixed. The 3.0.1 android app can only be accessible when you join the Beta tester program on Google play. We will also launch the official 3.0.1 this week and you should be able to use it as a regular user too.


Thanks,

Netro Support

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40
lawnguy4
 2022-01-13 02:37:05 UTC  
Can you please explain how I can get this new version, I don't understand anything about this ''beta'' you mention, I'm not very computer savvy..
19
Wency Pan
 2022-01-14 05:10:11 UTC  
Dear customer,

We have send the link of the new version of the app to you through email.

Thanks,
Netro Support