Wency Pan
Updated at 2022-01-11 08:22:32 UTC

Hi August,


Thanks for reporting this issue and our R&D are working on it. We will fix this issue in the next release of the app. Currently we have set KFLORLAN660 Id for you from our server side.


Thanks,

Netro Support

View: 378    Like: 1


Ennio Monteduro
2022-01-12 20:59:58 UTC  
Hi Netro team, I have the same problem with INOICA5 id… please can help me? Thx
Wency Pan
2022-01-13 02:41:44 UTC  
Hi Ennio,

We have updated it for you from our server side.

Thanks,
Netro Support
Ennio Monteduro
2022-01-13 09:46:18 UTC  
Thx but, why now app dont work anymore? I can access only on by the broswer.
Wency Pan
2022-01-14 04:38:48 UTC  
Hi Ennio,

Could you please let us know more details about app dont work anymore? like crash?

Thanks,
Netro Support

Ennio Monteduro
2022-01-14 08:28:21 UTC  
The app crashes, now it's fixed after I tried to log in via broswer; it seems that the problem is related to the change I requested for the use of weather underground with id INOICA5. I have requested the use of "weather underground" as the weather forecasts in my area with the weather services available are not reliable. I don't know which weather service is really set up now. I await your instructions. thank you
Wency Pan
2022-01-17 07:25:46 UTC  
Hi Ennio,

We are trying to reproduce this crash issue. Currently your weather provider is weather underground and it looks good now. Please let us know if the crash issue still happens.

Thanks,
Netro Support

Ennio Monteduro
2022-01-14 08:31:56 UTC  
I would like to point out that when I logged in via the browser, the system had programmed to water this morning even if the temperature is lower than that allowed in the settings. Now after unlocking the app, the system has postponed watering. I'm not understanding that much.

Ethan R
2022-06-16 02:36:05 UTC  
I have the same issue with KMASUDBU42
Wency Pan
2022-06-16 05:42:59 UTC  
Hi Ethan,

We have updated it for you from our server side.

Thanks,
Netro Support

Ethan R
2022-07-05 11:02:10 UTC  
Thank you Wency. My old timer is set to that weather but I added a newer timer and when I enter the same station ID I still get a error
Thanks
Wency Pan
2022-07-06 05:45:31 UTC  
Hi Ethan,

Currently the app has a bug to prevent user add station ID from the app, it will be fixed soon in our next release. If you want to change Weather underground station ID, you can let us know. We will change for you.

Thanks,
Wency
Ethan R
2022-07-12 04:14:32 UTC  
Hi Wency, can you please set both of my controllers to the prior station? Thanks
Wency Pan
2022-07-12 06:14:42 UTC  
Hi Ethan,

We have set the station ID for both of my controllers.

Thanks,
Wency