Wency Pan
Updated at 2021-12-28 05:17:23 UTC

Hi Darren,

It is possible the battery is complete out and they need to be recharged. The sunlight in the winter is very week but that should improve in spring. Do you have an incandescent lamp, if so you can use it to charge the sensors for 3 days and they should be back to live.


Thanks,

Netro Support

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Darren Cassar
2022-01-02 11:09:54 UTC  
Hi Wendy - I tried and still at 0%!!
Wency Pan
2022-01-04 00:49:26 UTC  
Hi Darren,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support
Darren Cassar
2022-01-06 09:56:54 UTC  
Hi Wendy,

I sent an email on the 4th to support@netrohome.com and have not even received an acknowledgment.
Wency Pan
2022-01-07 00:47:59 UTC  
Hi Darren,

We have received your email and will send you a replacement unit.

Thanks,
Wency
Netro Support