I have a lot of problems after the app is upgraded

i can't connect wifi for sprite 6 . product
The wifi I connect to is 2.4G, still using it normally before the app is updated

is there any way to fix this as i'm a seller and my customers are constantly responding to this but can't fix it.

Answer From Wency Pan

19
Wency Pan
 Updated at 2021-12-10 08:50:07 UTC

Hi Nguyễn, 


We have the beta version of v3.0.1 on Google play which should fix this issue. Could you please let your customer join the tester program and try it to see if it works? 


Thanks, 

Netro Support








View: 866    Like: 1

31
Nguyễn Vinh
 2021-12-10 08:26:31 UTC  
my version v3.0.0
I don't see that version on android but ios does

31
Nguyễn Vinh
 2021-12-10 08:43:49 UTC  
send me link ver3.0.1 of android because I just tried on iphone, the connection is very fast and it works.
CH play does not have ver3.0.1 thank you
19
Wency Pan
 2021-12-13 02:53:39 UTC  
Hi Nguyễn,

We are looking into this issue and will get back to you soon.

Thanks,
Netro Support
19
Wency Pan
 2021-12-14 02:00:59 UTC  
Hi Nguyễn,

Please join the tester program of Goole play and then you can get the ver3.0.1 of android.

Thanks,
Netro Support