Whisperer failed?

I bought two whisperers in May this year. The one that got less sun has has depleted its batteries to 0 and will not recharge in clear (albeit Autumn) skies - it it defective? It doesn't even appear to want to charge.


Thanks

Answer From Wency Pan

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Wency Pan
 Updated at 2021-11-16 03:19:20 UTC

Hi Marlpit,


 Could you please place the sensor under the sunlight for 2-3 days to charge it up? If the weather not good, it may take longer time. Also, Do you have an incandescent lamp at home? If so, you can try to put the sensor under the incandescent lamp for 24-48 hours and it may come back to work.


Thanks,
Netro Support 
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Marlpit
 2021-11-21 08:00:50 UTC  
Both sensors have been placed in the same position since 16th of November. The one that was fine is maintaining its charge in the same lighting conditions. The one with the issue still isn't starting.

Is there anything I can do, or is it broken? And I don't have an incandescent bulb.
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Wency Pan
 2021-11-22 05:22:57 UTC  
Hi Marlpit,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info? We will ship a replacement sensor to you.

Thanks,
Netro Support