Whisperer won't blink white during setup

Prior to installing a whisperer to my system, I set it up outside in direct sunlight for 5 days. When I try to add it to my Sprite, the light only blinks red once. I've tried multiple times to press the power button 6 times and it's still just flashing red just once. What am I doing wrong?

Answer From Netro Inc

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Netro Inc
 Updated at 2021-06-15 02:01:27 UTC

Hi Kevin,


You sensor might be completely out of power. Please place the sensor under direct sunlight for another 3~5 days to see if it works. Then press the power button agian, it will flash in white color. Also, do you have an incandescent lamp at home? If so, you can try to put the sensor under the incandescent lamp for 24-48 hours and it may come back to work.


Thanks,
Netro Support
 
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23
Kevin Westling
2021-06-18 01:48:43 UTC  
This is a ridiculous suggestion and unsatisfactory. You advertise it can get a charge in a few hours and I've already charged it for a week straight. I sent it back for refund. Thanks for no help. SMH.