My SPRITE-12 is permanently offline. I tried to reconnect it but RST button doesn’t work. I push it for less than one second and nothing happens.
Please try the following steps:
Bought a house and the netro device was installed.
Tried to setup via my phone and the sprite unit was unresponsive.
Ended up having to contact support email and they were very helpful.
Mailed them my unit, and they fixed and sent back!