Dear customer,

Netro can manage multiple devices in one user’s account. If you already have a controller and want to add another controller, please go to the Home page, tap the “+” button to add your new controller. Tap the irrigation controller and then input all the required information to set up your controller. Please go to Section Add a product to see the instruction.

After successfully set up your controller, go back to the Home page and tap the drop down menu on top of the Home page to switch between your devices.

Thanks,

Netro Support

Hi Luis,

1. Netro uses forecast data, actual rainfall, zone specification(soil type, plant type, etc) and other factors to determine the moisture level.  If sensor is associated,  Netro model estimates moisture level of both deep soil and top soil. If sensor is not associated, Netro model estimates moisture level of deep soil.

 

2. We just checked your account and we found the irrigation data displays on Sunday now. Previously the irrigation data has not been updated.

 

3. We will update our plant database and add the plant "fir tree" in a few days. We will let you know when it is done. Currently you can select "redwood tree" as a workaround. If you have multiple type of plants in one zone. Usually, it's recommended to use the plant that needs most of waters. For example, if you have shrub, trees and flowers in one zone , it's better to use "flower". This is because tree can survive with more water, but your flower could die without enough water. One exception is Xeriscape, which could die with more than enough water.

Thanks,

Netro Support

Hi Haris,

To rearrange the zones in a watering cycle, you can create programs in Settings->Programs.  You can create a program, and add zones one after one to change the default sequence.

Thanks,

Netro Support

Dear customer,

You can use our shared user function by adding manager of your each device which might be helpful. Please see this article about how to use the shared user. http://www.netrohome.com/forum/posts/147 Please let us know if you have further questions.

If you want to interize your system, you can look at this video to find some useful information. 
https://www.youtube.com/watch?v=s3YRbJYmvgA&t=99s

This information is on Netro forum. http://www.netrohome.com/forum/posts/96

Please let us know if you have further questions.

Thanks,
Netro Support

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

Hii Pam,

When your device is in "idle" mode, watering will not be executed. If you want to start watering, please go to Settings->Controller->Enabled. Please let us know if you have any further questions.

Thanks,
Netro Support
 

Is there a way to add manually other Weather applications? I found that the most precised application for my area is "Weather" from "WhirpoolSoft App Studio"

Now its raining, but all other apps in Netro show just clouds in my area...

Hi Jens，

Thanks for your feedback and I will forward it to our R&D.

Thanks,

Netro Support

Hi Arthur,

I think what happened was that because it is winter time, the sensor is unable to maintain the battery level as the sunlight is weaker than summer time.

Do you have an incandescent lamp at home? If so, can you try to charge the sensor under the incandescent lamp (distance between the solar panel and the lamp should be around 10cm) for a couple of days.

Please let us know if it works.

Thanks,

Netro Support

Hi Darren,

After reporting the data, normally the light on the sensor will turn off shortly. However, the light will stay on if all the following 3 conditions are met: 
1. You have selected automatic for light mode in the Netro app
2. The sensor battery level is high (larger than 90%)
3. The sensor is in dark or almost dark

Thanks,

Netro Support

Hi Joe,

Please set up your weather provider in Netro app to Weather Underground PWS. Please go Settings->Controller->Weather Provider->Weather Underground->input your station ID. 

Please let us know if it works. 

Thanks,

Netro Support

Dear customer,

Subscription is another selling plan, which is different with one-time purchase. Those subscription units will have limitation on usage period. If you purchase full price and one time purchase product, there is no limitation on usage period and we will not charge any additional fee. 

If you purchase the subscription model and do not renew subscription, you won't be able to use the Netro cloud service for the Sprite any more.  Your device will also be banned later. For more details, please refer to this link below https://www.netrohome.com/shop/plans/1

Thanks,

Netro Support

Hi Mike,

The ideal soil moisture level depends on your plant type. For example, we recommend set moisture low as 50% and high as 80%, which means when the moisture level is higher than 80%, the next watering will be skipped.

For grass, we recommend set moisture low as 70% and high as 90%. In average, 80% for your zone is fine.

Thanks,

Netro Support

Hi Alfonso, 

We just checked your account and we found the smart watering is only for zone 3 and zone 4 now. Did you skip the smart watering for zone 1, 2 and 5? 

Thanks, 

Netro Support

Hi Jim, 

The phone screen symbol means manual watering. 

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not. 

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes: 

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users) 

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication. 

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Regards, 

Netro Support

Hi Scott,

We have deleted the device named Plant Sensor for your from our server side.

Thanks,

Netro Support

Hi Imran,

Thanks for contacting us. We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release there will be a public on/off control for this feature.

Thanks,

Netro Support

Hi Fabio,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Please let us know if it works. If it still fails, please send us email to support@netrohome.com with your Netro account registered email.

Thanks,

Netro Support

Dear Zee, 

The irrigation amount (CCF) is just an estimation. Netro knows how much time your garden has been watered, but doesn't know how large is your area. By default, Netro set the zone area as 1000 square feet, which could be much higher. If you want accurate estimation, please update the zone area in settings -> zones -> area