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Nora Li

居住在: 嘉兴市, Zhejiang Sheng, CN
使用: PIXIE-1

話題

回覆

Broken whisperer sensor
6
Nora Li
更新時間 2024-09-12 03:12:09
Dear customer, From the images, it appears that your device has suffered significant damage. We do not recommend attempting a repair. Regards, Netro Support …

Sensor
6
Nora Li
更新時間 2024-09-12 02:56:58
Dear customer, We couldn't locate the relevant sensor device associated with your account. Please provide detailed information about your account to help us identify …

Replace controller
6
Nora Li
更新時間 2024-09-11 07:59:01
Dear customer, Could you please provide detailed information to help us identify the pixie device? If possible, please send us an email at support@netrohome.com. Our te…

Wunderground

6
Nora Li
更新時間 2024-09-11 07:57:09
Dear customer, We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue. Thanks, Netro Support…

Tie the irrigation of two lines on the same garden
6
Nora Li
更新時間 2024-09-11 07:55:44
Dear customer, It is acceptable for these two pipelines to be connected to the same water valve. However, if they are connected to two different water valves, we do not…

Riego
6
Nora Li
更新時間 2024-09-11 07:49:24
Dear customer, Your previous device may have missed watering zones due to issues with the water valve connection. It appears that your device is now functioning properl…

Discrepancia APP y WEB
6
Nora Li
更新時間 2024-09-11 07:44:43
Dear customer, This situation is expected. Our app shows the device status in real-time, while the web version has a 24-hour delay and needs manual refreshing to update…

Netro Whisperer humidity error
6
Nora Li
更新時間 2024-09-11 07:26:36
Dear customer, Soil moisture is affected by various factors such as soil texture, pH level, and sensor depth. You can try reinserting the sensor and then go …

Smart watering not working
6
Nora Li
更新時間 2024-09-11 07:10:37
Dear customer, Could you please provide detailed information about which zone to help us identify the sensor device? If possible, please send us an email at support@netroho…

1 valve works, two don't

6
Nora Li
更新時間 2024-09-11 03:47:57
Dear customer, There may be a problem with the current to your water valve. Could you please check if the wiring is loose and measure the resistance of the water val…

2 hub-1 in my house
6
Nora Li
更新時間 2024-08-16 03:25:57
Dear customer, Could you please provide us with detailed information to help us identify the sensor device? If possible, please send us an email at support@netrohome.com. O…

deleting plant sensor
6
Nora Li
更新時間 2024-08-16 03:25:35
Dear customer, Could you please kindly provide us with the detail information to help us identify the sensor device? If possible, please send us an email at support@netroho…

Terminal 1 not working
6
Nora Li
更新時間 2024-08-16 03:19:10
Dear customer, It seems like there is a disconnect with your device, and there appears to be an issue with your water valve. Could you please use a multimeter to check the …

Boost factor in app
6
Nora Li
更新時間 2024-08-01 08:59:56
Dear customer, In response to your question, we have made the boost factor more standardized on the web while the app offers more detailed options. If there are incons…

Zone watering while disabled

6
Nora Li
更新時間 2024-08-01 08:56:19
Dear customer, Could you please attempt to bring the device online briefly? When the device is disabled, it goes offline and doesn't receive the latest watering cance…

programs overlaping (smart scheduler and watering adjustment)
6
Nora Li
更新時間 2024-07-31 08:58:35

Dear customer,

I will pass your suggestion along to our development team for further discussion and consideration.

Thanks,

Netro Support

Problem with irrigation time
6
Nora Li
更新時間 2024-07-31 08:43:39
Dear customer, We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue. Thanks, Netro Suppor…

Connection

6
Nora Li
更新時間 2024-07-31 08:41:31
Dear customer, We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue. Thanks, Netro Support…

Adjusting for tree cover
6
Nora Li
更新時間 2024-07-31 08:35:41
Dear customer, We have received your email in our Netro Customer Care inbox. Our customer service team will continue to follow up on your issue. Thanks, Netro Support…

network error
6
Nora Li
更新時間 2024-07-31 08:22:13
Dear customer, Currently, it seems that the device is functioning properly, and there is no requirement for a software upgrade.  If you have any further issues, please f…