User profile photo

Wency Pan


Novedades

Respuestas

SMART WATERING MODES
19
Wency Pan
Actualizado 2024-05-13 07:24:35
Dear customer, Currently, we don't have a detailed article explaining the different watering modes of smart watering. However, the information provided below may be helpfu…

Pixie Z1 Battery Drain
19
Wency Pan
Actualizado 2024-05-13 07:20:45
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

One of my Netro device can’t open the valve.
19
Wency Pan
Actualizado 2024-05-09 06:59:24
Dear customer, Your water valve may have a problem with a short circuit. There is a zone that is not normal and the current is too high. Can you please check the water …

19
Wency Pan
Actualizado 2024-05-09 06:57:28

Dear customer,


Netro server side has updated, and after an hour, if the humidity rises, it will be correct.


Thanks,

Netro Support

Wafering even when raining
19
Wency Pan
Actualizado 2024-05-09 06:55:08
Dear customer, Netro detected rain on May 7th, with a rainfall of slightly over 9mm. So Netro skipped the 8th and 9th. May I ask if the rainfall values are correct? …

Can’t get water to work
19
Wency Pan
Actualizado 2024-05-08 01:40:08

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Wency

Netro Support

Schedule issue
19
Wency Pan
Actualizado 2024-05-05 03:12:42
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

ElctroValve don't sart
19
Wency Pan
Actualizado 2024-05-05 03:12:37
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Start external wifi switch
19
Wency Pan
Actualizado 2024-05-05 03:12:31
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Help!
19
Wency Pan
Actualizado 2024-05-03 03:02:13
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

No LED
19
Wency Pan
Actualizado 2024-05-03 03:01:52
Dear customer, Could you please do the follow step to check if the unit itself is good. 1. Power off the device(unplug the power adapter) 2.Wait for 2 seconds, replug the powe…

Manual operation doesn’t stop
19
Wency Pan
Actualizado 2024-04-30 01:22:31
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  …

Wifi password reset
19
Wency Pan
Actualizado 2024-04-30 01:22:22
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Tha…

Manual operation - watering does not stop
19
Wency Pan
Actualizado 2024-04-22 02:29:04

Dear customer,


Could you please confirm if your water valve is 24VAC?


Thanks,

Wency

Netro Support

Timer and sensor data incorrect on PC web browser
19
Wency Pan
Actualizado 2024-04-22 02:27:59
Dear customer, Could you please try logging out and then logging back in on the web? If that doesn’t resolve the issue, clearing your browser’s cache should help. Than…

Waters too much
19
Wency Pan
Actualizado 2024-04-18 01:36:32
Dear customer, If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone (Settings->Garden->Smar…

Whisperer 2 problems

19
Wency Pan
Actualizado 2024-04-18 01:35:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Skip watering did not work
19
Wency Pan
Actualizado 2024-04-18 01:35:30
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Sprinkler control of pool fill
19
Wency Pan
Actualizado 2024-04-16 03:10:03
Dear customer, May I ask if your zone is aquatic plants? If so, you could try the "Plant Type" to either perennial or annual plants and select clay for the "Soil" to se…

Firmware updates
19
Wency Pan
Actualizado 2024-04-15 05:42:09
Dear customer, The initial firmware version upon installation may indeed be 1.0.0, but please rest assured, it will automatically update to the latest version later. If yo…