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Wency Pan


Novedades

Respuestas

Start-end time not working
19
Wency Pan
Actualizado 2023-06-26 07:27:59
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Cella fotovoltaica non funziona
19
Wency Pan
Actualizado 2023-06-26 07:26:47
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Cella fotovoltaica non funziona
19
Wency Pan
Actualizado 2023-06-20 08:20:17

Dear customer,


We will look into it and get back to you soon.


Thanks,

Wency

Netro Support

What is the boost factor in smart zones?
19
Wency Pan
Actualizado 2023-06-20 08:18:45
Dear customer, The Boost Factor feature can be used to adjust the watering amount. If you set the value to 2, the watering duration will be doubled. Conversely, if you …

What is the boost factor in smart zones?
19
Wency Pan
Actualizado 2023-06-20 05:03:30

Dear customer,


Our R&D are looking into it and will get back to you later.


Thanks,

Netro Support

Disconnessione
19
Wency Pan
Actualizado 2023-06-20 05:02:19
Dear customer, it seems the device's network connection may not be very stable. Could you please try reducing the distance between the device and the router or removing any ob…

Unknown irrigation zone that did not work
19
Wency Pan
Actualizado 2023-06-20 01:48:29
Dear customer, We suggest using a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the volta…

Zone doesn't stay on
19
Wency Pan
Actualizado 2023-06-19 07:56:33
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Rainy day shut off
19
Wency Pan
Actualizado 2023-06-19 07:55:27
Dear customer, Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to sett…

Pixie-Z1-H - How to install?
19
Wency Pan
Actualizado 2023-06-15 08:37:08
Dear customer, We apologize for the inconvenience. Currently, only test users can use the Pixie z1 feature on Netro app as we are still in the process of updating the version. …

Netro App
19
Wency Pan
Actualizado 2023-06-15 08:33:27
Dear customer, We can manually change your password and could you please reply our support email(support@netrohome.com) to confirm? If you have any further questions or concer…

No notifications

19
Wency Pan
Actualizado 2023-06-14 05:18:16
Dear customer, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this fe…

Calibrating sprinkler output
19
Wency Pan
Actualizado 2023-06-14 02:45:49
Dear customer, Netro may not have over-watered your zone. Netro's water usage is based on zone area and it is the estimated value that may not be accurate enough.…

Why does my app say the watering didn’t happen?
19
Wency Pan
Actualizado 2023-06-14 01:43:55

Dear customer,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Delay settings
19
Wency Pan
Actualizado 2023-06-14 01:22:36
Dear customer, To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific r…

Installation 3 Wisperer and a Pixie in my garden
19
Wency Pan
Actualizado 2023-06-13 02:03:26
Dear customer, One water valve can only be assigned to one sensor and cannot be connected to multiple sensors simultaneously. You can add the other sensors as standalone s…

19
Wency Pan
Actualizado 2023-06-12 04:59:31
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Problem with APP connection

19
Wency Pan
Actualizado 2023-06-12 04:59:17
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Certificate error
19
Wency Pan
Actualizado 2023-06-12 04:59:08
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was tempora…

Certificate Expired - AGAIN!
19
Wency Pan
Actualizado 2023-06-12 04:58:46
Dear customer,   Our cloud service is provided by Amazon and we have an unexpected AWS server outage a few hours ago, at that time the cloud service was temporarily …