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Netro Support

Reside en: Camarillo, CA, US
Usar: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
Crecer: Kentucky Bluegrass, Maple

Novedades

Respuestas

Hunter sprinklers

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Netro Support
Actualizado 2019-07-29 06:24:48
Hi Richard, Could you please send us the pictures of your current wiring and your old wiring to support@netrohome.com and we can help. Thanks, Netro S…

Location Based Watering Restrictions - Check-in Interval
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Netro Support
Actualizado 2019-07-17 02:33:35
Hi Matt, Thanks for contacting us and reporting your local regulation to us. We check and update the water regulation regularly, especially in summer as many states wil…

HomeKit?
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Netro Support
Actualizado 2019-07-15 06:05:57
Hi, We currently do not support Apple homekit. Netro is compatible with Amazon Alexa and Google Home. We will consider enable Homekit in our future development but it is no…

How do you stop the watering
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Netro Support
Actualizado 2019-07-15 02:05:39
Hi Rick, If the zone is already running, you will need to go to the home screen of the Netro app and press the square stop button to shut off the running zone. If yo…

Netro + Netatmo
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Netro Support
Actualizado 2019-07-15 02:04:11
Hi Luca, Our system currently do not support Netatmo weather station. In the next release, we are going to support Weather Underground PWS (https://www.wunderground.com…

Watering all zones simultaneously

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Netro Support
Actualizado 2019-07-12 01:57:50

Hi Rod,

Could you please send us pictures of your current wiring to support@netrohome.com and we will check for you?


Thanks,

Netro Support

Spanish language for control
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Netro Support
Actualizado 2019-07-10 03:20:59
Hi Sorondo, Currently Google home only works in English country. To enable google home in Spain we need to support Spanish, we are looking for Spanish translator to rev…

How to change zip code in the addres in the setting/controller
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Netro Support
Actualizado 2019-07-10 03:12:28
Hi Sorondo, We can help you change the zip code from our server side. Please email to us support@netrohome.com about your Netro account and the right zip code. Thanks, …

Home Assistant
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Netro Support
Actualizado 2019-07-08 02:36:07
Hi David, Currently Google home only works in English country. To enable google home in Italy we need to support Italian, we are looking for Italian translator to review…

Reset Moisture Level
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Netro Support
Actualizado 2019-07-08 02:34:07
Hi, Currently Netro does not allow users to reset the soil moisture level.  However, Netro Whisperer sensor monitors real-time environmental conditions, for example, the so…

Smart watering

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Netro Support
Actualizado 2019-07-04 05:23:52
Hi John, If you want to create your own programs and turn off smart zone feature and rain delay feature, please go to Settings->Zones->Smart Zone and toggle the enable …

Rain versus no rain
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Netro Support
Actualizado 2019-07-03 07:25:18
Hi Dennis, Thanks for your suggestion about allowing users to adjust smart scheduling when the weather forecast is not correct. I will forward your suggestion to our R&…

Smart schedule failed/ watering outside perameters
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Netro Support
Actualizado 2019-07-02 02:29:24
Hi Kyle. Currently we only have notification for users about device is offline but you need to enable Netro App notification in your smart phone settings. Netro always k…

Adapter in EU
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Netro Support
Actualizado 2019-07-02 02:15:15
Hi Lukas, If you purchase without power adapter version, you need a 220V/230V input and 24V output power Adapter and make sure AMP is larger than 600mA if your sprinkle…

Notifiche push
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Netro Support
Actualizado 2019-07-02 02:11:40
Hi Andrea, Currently we only have notification for users about device is offline because we want to keep the app as simple as possible and do not want to spam user with…

Whisper shipping

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Netro Support
Actualizado 2019-07-01 02:22:24
Hi Matty, Your sensor will be shipped next week. We have created shipping label.  Our sensors are delayed from international over one month. We got latest update from sh…

Auto connect to Internet after outage

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Netro Support
Actualizado 2019-07-01 02:16:46
Hi Nipun, Sprite controller will re-connect to the Wi-Fi automatically and load it’s last configuration after a power outage. Also, all the zone settings and wateri…

PIR sensor
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Netro Support
Actualizado 2019-06-27 02:22:03
Hi Vito, Thanks for your great suggestions and your idea is very awesome:) I will forward your suggestion to our R&D. Thanks, Netro Support …

Watering Times
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Netro Support
Actualizado 2019-06-27 02:18:21
Hi Terry,  Our current design is maximum 60 minutes for one zone each time. In our future release we will consider extend this time. For now, you can work around by add…

Google Home app questions- just installed my Netro Sprite!
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Netro Support
Actualizado 2019-06-27 02:15:02
Dear customer, Thanks for contacting us. 1.To say directly to google, you can try "ok google，talk to netro sprite"，after recognition, then say "water zone 1 for 5 minutes." …