Hi Angel,

This is how the self learning feature works: Netro's self-learning feature will update the model based on your soil type and data, for example, weather data.  It may take two weeks to complete the learning progress. 

Thanks,

Wency

Netro Support

Dear customer,

I have forwarded your request to our R&D. We will support this feature in the future release.

Thanks,

Wency

Netro Support

Hi Paolo,

When zone 5 opened watering, does the app says the Netro controller is watering? Could you take a screenshot and send us email to support@netrohome.com with your Netro account registered email?

Thanks,

Netro Support

Hi Jean,

Please try leave the sensor under direct sunlight for several more days. 
If you have traditional incandescent bulb lamp, you can also put the sensor solar panel closely under the incandescent bulb for severl days. 

Please let us know if the sensor still not get charged after a week. 

Thanks
Wency 
Netro Support

Hi Omer,

We have also received your email and will get back to you soon.

Thanks,

Netro Support

Thanks,

Wency

Hi Richard， 

Yes the main valve will only open when the irrigation system calls for water. You can get a master valve and connect it to the "M" slot of Netro controller. Let us know if you have any further questions. 

Thanks, 

Netro Support

Hi Geron,

The issue is that the weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. 

Regards,
Wency
Netro Support

Dear customer,

We have received your email through Netro Support and please let us know if you have any further questions.

Thanks,

Wency

Netro Support

Dear customer,

You can adjust smart watering through Settings->zones->specific zone number->smart zone-enabled->Mode. You can choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. (you will see the estimated water time after adjusting the percentage)

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear Rosario,

If you enable the smart zone feature and set Smart watering Level as "advanced",  your zones will be watered automatically by Netro with smart schedules. Netro will not water your zones automatically if your smart zone feature is disabled. Please go to Settings->Zones->Smart Zone to check.

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain.

If Netro did not water according to your own programs, could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 
 
Thanks
Wency
Netro Support

Dear customer,

The controller have a steady white light if it is connected. You can find the digital version manual book through this link https://www.netrohome.com/en/shop/help_center?category=installation&serial=SPRITE

Wency

Netro Support

Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue. 

Netro's algorithm encourages longer water time and less water frequency, which will help growth of the roots. If you think the smart schedules water too much, you can also set up your own programs and set up your smart zone in basic level. Please check this article for more info. https://netrohome.com/forum/posts/111 

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear Fernando, 

If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

You can check the weather data on the home tab. If it is not correct, you can select other weather provider in settings->weather provider, you can also select the weather station ID with the Wunderground option. 

You can also customize the weather restrictions now. In the new release (version 1.5.1),  this is in setting -> preferences -> rain. By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.5 inch.

Thanks,

Wency

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed, please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency
Netro Support

Hi John,

We recommend you to choose boost mode to increase the watering amount as Netro did not know the soil contains mulch. You can also choose "customized" mode to adjust watering by providing the preferred moisture level and flow rate of your sprinklers. 

Please go settings->zones->specific zone number->smart zone-enabled->Mode.

Thanks,

Netro Support

Hi Leon,

The yellow triangle only means after the unit execute the schedule, when it send signal to the cloud, the cloud did not receive the signal, which may be caused by internet glitch. As long as your unit is online and your sprinklers run , you do not need to worry about that. 

The unit download schedules everyday on the local, when it execute the schedules, it do not need internet. Only after the execution of a schedule, it will send signal to the cloud to let the cloud know if has finished the schedules. 

Thanks,

Wency

Netro Support

Hi Lee, 

We have released the new version of the app and you can check it in Apple store or Google Play. In the new version, you can stop watering in the manual run section from the home page. 

Thanks, 

Wency 

Netro Support