Dear customer,

By default, Netro skip schedules today and tomorrow if today rains more than 0.2 inch. If the rainfall amount is smaller than 0.2 inch reported by weather provider, Netro will not skip watering. 

The weather report may not be that accurate. If you want try another weather report, please go settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID. 

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

To turn off the smart zone feature, please go to Settings->Zones->Smart Zone to turn off the smart zone feature. For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Dear customer,

Thanks a lot for your suggestion and we will update the translation accordingly for the App and Web versions. 

If you create a program or restriction, Netro will strictly follow the watering time and duration, however, preferences will not. Netro will try to water during your preferred time. However, if Netro believes your watering is not enough, it will still water your zones regardless of your preferred watering time. 

If you have any questions or concerns regarding product usage, feel free to contact our customer support team(support@netrohome.com) for assistance.

Thanks,

Wency
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks

Wency 

Netro Support

Dear customer,

We have adjusted the watering duration up to 2 hours. However, currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. Please note that the touch screenshot of the Spark controller shows 99 minutes, not 120 minutes. We will fix it in a future release.

Thanks,
Netro Support

Dear customer,

No, connecting the Netro Pixie Z1 to WiFi and the app requires the use of the Netro Hub and can not be directly connected through the Netro Sprite.

Thanks,

Wency

Netro Support

Hi Paolo,

Yes you can control one Pixie with two different iPhones.

Thanks,

Wency

Netro Support

Hi John,

We have received your email and we will get back to you soon.

Thanks,

Netro Support

Dear customer,

Currently, our system has considered the factor of soil evaporation to help you better control watering and save water. However, we have not yet considered the transpiration process of grass in the watering algorithm. If we take transpiration into account, it will help us better understand the water needs of grass, avoid over or under-watering, and improve watering efficiency.

We will take your opinions into consideration and strive to add the consideration of transpiration in the future development plan, so as to further improve the intelligence and practicality of the system.

Thanks,

Netro Support

Dear Abraio,

Netro app does not offer the option to reorganize the order of garden areas. We are actively working on developing new features to enhance the app's functionality and better cater to the needs of our users. Thank you for your valuable feedback.

Thanks,

Netro Support

Hi Graham,

We have replied to your email. If you need assistance over the phone, we are available M-F from 1pm to 5pm PST at 866-313-8058 (US number).

Thanks,

Netro Support

Hi Michael,

The default setting of Netro watering controller's smart watering level is advanced and your zones will be watered automatically by Netro with smart schedules.

Netro will do everything for you, like skipping smart watering and programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations and manual restrictions.

If you selected clay, clay loam or loam as the soil type which accepts water slowly, often as little as 1/4 inch per hour, Netro will break the watering into many pieces to avoid water runoff.

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

We have also received your email and we will get back to you soon.

Thanks,

Netro Support

Dear Bigolin,

Please check the wires. Are they loose or disconnected from the slots? Please check if the valves are connected correctly. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

Could you please also check whether there are shorted zones or open zones? You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Hi Simone,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Hi Christophe，

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Carlo,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Hi Alessandro,

There are two moisture values: the top soil moisture reported by the sensor, and the deep soil moisture estimated by Netro. We have a AI model to estimate the deep soil moisture. 

Do you mean skip watering feature? It is through Settings->Sensors. It allows user to select a sensor and tap the "Watering Adjustment" to input the value of "moisture to skip watering/ add watering". This skip watering feature uses the top-soil moisture from Whisperer sensor, not the overall moisture level. The smart watering uses overall moisture.

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Wency

Netro Support

Hi Alfonso,

Thanks for your request and I will forward it to our R&D.

Thanks,

Netro Support

Dear customer,

 If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone, which only skip rainning days for your programmed schedule.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support