Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer,

It seems that there might have been an accidental touch on the screen. We suggest wiping the device to prevent any moisture or dirt from accidentally affecting the display. It's possible that this issue could be due to the relatively humid conditions in your city. Please ensure that the environment where Spark is located is kept somewhat dry and avoid exposing it to water.

Thanks,

Wency

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency

Netro Support

Dear customer,

Could you please send us email with your order number/purchase platform to support@netrohome.com with your Netro account registered email? 

Thanks

Wency

Netro Support

Dear customer,

The humidity of a zone is provided daily, with one reading per day. If you reset the humidity level, the Netro algorithm will calculate from the reading for the beginning of that day. 

However, when a sensor is connected to the Zone, the readings from the sensor will be used instead. The Netro AI algorithm also takes into consideration the humidity impact of weather conditions.

Thanks,

Wency

Netro Support

Dear customer,

We are looking into it and will get back to you soon.

Thanks,

Wency

Netro Support

Dear customer,

You can go to Settings->Restrictions to create a restriction so it does not water between the hours of 10 pm and 8 am.

Thanks,

Wency

Netro Support

Dear customer,

The unit will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.

Thanks,

Wency

Netro Support

Dear customer,

As a workaround, you can go to setting->preferences->scheduling->rest time and set your preferred soak time.

Thanks,

Wency

Netro Support

Dear customer,

We have set the ICARPI46 for you from our server side. Could you please let us know if it works?

Thanks,

Wency

Netro Support

Dear customer,

If you do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic through Settings->Zones->Smart Zone , which only skip rainning days for your programmed schedule.

If you want to create your own programs and turn off smart zone feature and rain delay feature, go to Settings->Zones->Smart Zone (Settings->Garden->Smart Zone for Pixie Timer) and toggle the enable button. When the smart zone is disabled, the system will strictly follow the user program to water the zones. There is no intelligence here. Netro will not skip your schedules when there is rain. Regulation feature will not be in effect as well.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support

Dear customer,

Thanks for your info. The load error is a message that indicates an unstable network connection after the manual run starts. The load error suggests the user check the network or refresh the home page. 

Currently, Netro devices cannot detect whether the water valve is open. Netro only detects whether the device valve is open, but not whether there is water flow. We may consider optimizing this feature in the future and I have forwarded it to our R&D.

We do not send notification of when the device start to water or finish watering since that will be too many notifications and we do not spam the user. 

However, We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,

Wency
Netro Support

Dear customer,

Netro's smart watering is calculated based on various factors such as plant type, soil type, and soil moisture conditions. Adjusting the frequency or duration too high may result in water wastage. If you want to strictly water your plants for 30 minutes a day,  we suggest set up a program and set the smart watering level as basic level. 

Alternatively, you can adjust the flow rate, soil type, or plant type to water your plants for 30 minutes a day,, but we do not recommend these methods as they may deviate from the actual zone information.

For more information about Netro smart watering, here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Wency

Netro Support

Dear customer,

You may accidentally press the "rain delay" in the home page, which will cause restrictions in your schedules. 

To cancel the restriction, please go to schedule->tab the specific date (date with gray dot beneath is your restriction date), then tab on the specific restriction, it will give you option to cancel the restriction. 


Rain delay is to forbidden watering in the next following days after rain and it is one-time setting. If you want to save the settings, please go to settings->preferences -> rain -> days to skip.

Thanks,

Wency

Netro Support

Dear customer,

We have found that the weather forecasts provided by AccuWeather are generally accurate. According to the forecast, the weather for Monday is expected to range between 65°F and 84°F (18°C to 29°C), with a humidity of 88%. On Tuesday, the forecast indicates temperatures between 65°F and 81°F (18°C to 27°C), with a humidity of 88%.

If you would like to check the weather forecast yourself, you can visit the following website:https://www.accuweather.com/en/it/brugherio/213630/daily-weather-forecast/213630

If you want to try other weather report, please go to settings->weather provider. You can switch to other weather providers to see if it works better. You could also try weather provider: Wunderground PWS and input your station ID.  

You can adjust the rain data through Discover page->"+" button on the upper right corner-> Correct rainfall. You could also customized the weather restrictions, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 0.1 inch. The setting is in "setting -> preferences -> rain".

We hope this information is helpful to you. If you have any other questions or concerns, please feel free to let us know.

Thanks,

Wency

Netro Support

Dear customer,

I sincerely apologize for the translation error that occurred in our app. I have already provided feedback to the relevant department, and we will correct it in the next release of the app.

Thank you for bringing this matter to our attention. If you have any further questions or concerns, please feel free to let us know.

Thanks,

Netro Support

Dear customer,

We are looking into it and will get back to you later.

Thanks,

Wency

Netro Support

Dear customer,

There is a workaround way. You can go to Discover page, tap the “+” button and select ”correct Rainfall” and choose a higher value. In this way Netro will automatically increase your moisture level to a higher value. We can also help you set 100% moisture from our server side.

Thanks,

Netro Support