Dear customer,

Yes you can set up programs on the controller using hotspot. Sprite will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example, the router or the internet service is down.

Thanks,

Wency

Netro Support

Dear customer,

May I inquire if this "5 seconds on, 1 min off" pattern occurs consistently during watering, or is it an occasional issue? Also, could you please let us know when this behavior started? Please press and hold the reset button for 8 seconds to do a hard reset to reset the unit to see if it works.

1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, replug the power back in
3.Wait for 3 minutes for the device to start up
4.Press and hold the reset button for 8 seconds to do a hard reset
5.Wait for 3 minutes. This should set the light to slow blinking.

Thanks,

Netro Support

Dear customer,

For the backup feature, when the device is online, netro will pull and save normal schedules. When the device is offline, it will continue to execute the normal schedules that was pulled down previously. After the normal schedules are all executed, it will generate a backup program if the backup program is saved.

The backup feature can continue to operate until the internet is restored, executing the stored schedules locally. The backup is designed to prevent interruptions in watering, ensuring the soil remains adequately moist after completing the fixed-duration watering at a specific time each day.

The faulty valve detection relies on monitoring the voltage and current of the water valve's operational state. As for measuring the volume of water consumed, it's a consideration for future developments.

Dear customer,

Could you provide a diagram photo of the water pipes to help us better understand the location of your pump? Could you please send it to support@netrohome.com?

Thanks
Regards, 
Netro Support

Dear customer,

We will have our technician look into this issue and get back to you soon,

Thanks
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 

Thanks
Regards, 
Netro Support

Hi Gary,

We have updated it for you from the server side. If you encounter any issues, feel free to contact us.

Thanks,

Wency

Netro Support

Dear customer,

If you want to use and program with the app, You can go to Settings->Account->Language to choose Italian.

Thanks,

Wency
Netro Support

Dear customer,

Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.

Thanks,

Wency

Netro Support

Dear customer,

Could you confirm if your water valve and your power adapter is 24VAC? Not DC.

When that zone is watering and you cannot stop it with your Netro app, please unplug the power adapter of Netro sprite, see if the zone is still watering.  If unplug the power adapter, the zone is still watering, this zone valve need to be checked. 

Thanks,

Wency

Netro Support

Dear customer,

Netro already has an open API interface that allows users to retrieve one year of data from the sensor. Here is an example: 

netrohome：https://api.netrohome.com/npa/v1/sensor_data.json?key=Your Sensor Serial Number&start_date='2023-01-01'&end_date='2024-03-01'

Please replace the key with the serial number of your sensor. We provide data in JSON format, which can be easily exported to a file using various software available online. Uploading data through the app might occupy space on your phone.

Thanks,

Wency

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Regards,

Wency

Netro Support

Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email and your shipping info?

Dear customer,

You will need to adjust the "Moisture to Add Watering" setting to a value below 45%, for example, 25%. Once this is done, you'll be able to select a percentage below 50% from the "Moisture to Skip Watering" options.

Thanks,

Netro Support

Dear customer,

We will look into it and get back to you soon.

Thanks,

Wency

Netro Support

Thanks for reporting and we are looking into it. One Pixie can only assign one sensor. If you want to add a standalone sensor again after adding it once, you need to switch the group to the plant sensor to add it again.

Dear customer,

May I inquire if you intend to use it inside a greenhouse? If so, to skip the impact of rainfall on watering, we can internally configure the Indoor mode for you. Alternatively, if frequent watering is preferred, you can choose the Frequent mode in smart zone settings.

Thanks,

Wency

Netro Support

Dear customer,

We sincerely regret the delay in getting the items to you. We have received your email to our support team, and our after-sales team is currently in touch with the logistics provider. We will promptly provide you with the latest updates as soon as possible. 

Thanks,

Wency

Netro Support